Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
1. Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch within 24 hours after the order is placed. Processing time usually takes 1–5 days unless we have specified a different time in product description page.
2. Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination. International delivery usually takes about 1–5 business days or earlier, it is also mentioned in the shipping tab in product pages. Because we work with international manufacturers, every item is shipped from the factory in Guangdong province in China.
We will notify you by email when your items are ready to be shipped and provide you with the tracking number.
For logistical reasons, items in the same order will sometimes be sent in separate packages. We provide our customers with a tracking number after their purchase has been processed which can be also tracked through our website.
Bear in mind that for products shipped from overseas import taxes may apply. The customer is responsible to pay these fees in order to receive the product. For more information, please check your customs government's website.
You can cancel an order provided that the goods haven't been dispatched. Our terms and conditions do not affect your statutory rights.
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred due to a package being refused will be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected.